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Privacy Policy

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At Spike Systems Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://spikesystems.co.uk/ (the “Website”) and interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details you provide when filling out forms on our website or communicating with us.
  • Technical Data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Cookies: We use cookies to enhance your experience on our website. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

2. How We Use Your Information

We use the information we collect in the following ways:

  • To provide, operate, and maintain our services and website.
  • To respond to your inquiries and provide customer support.
  • To send you marketing communications, updates, and offers (where you have opted in).
  • To analyse and improve the performance of our website.
  • To ensure the security and integrity of our website and services.

Under the General Data Protection Regulation (GDPR), we are required to base our processing of your personal data on one or more of the following legal grounds:

  • Consent: When you provide us with your personal data (e.g., by filling out a contact form), we will ask for your consent to process that data.
  • Contractual Necessity: Processing may be necessary to fulfil a contract we have with you or take steps prior to entering into a contract.
  • Legitimate Interests: We may process your personal data based on our legitimate interests (e.g., improving our services, direct marketing, etc.), provided your rights and freedoms are not overridden.
  • Legal Obligation: We may process your data to comply with legal obligations, such as tax or regulatory requirements.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties, except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and delivering services (e.g., web hosting, payment processors).
  • Legal Compliance: We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect our rights and safety or the rights and safety of others.

5. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations.
  • Right to Data Portability: You can request that we transfer your personal data to another organisation.
  • Right to Object: You can object to our processing of your personal data for direct marketing or other legitimate interests.

To exercise these rights, please contact us at info@spikesystems.co.uk

7. Security of Your Data

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Cookies

Our website uses cookies to enhance your user experience. By using our website, you consent to the use of cookies as described in our Cookie Policy. You can change your cookie settings through your browser at any time.

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites before providing them with personal information.

10. International Transfers of Data

We may transfer your personal data outside the UK, especially to our service providers located in other countries. Where this happens, we ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

Spike Systems Ltd
128 City Road,
London, United Kingdom
EC1V 2NX
Email: info@spikesystems.co.uk

Spike Systems Ltd
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.